FAQ

FAQ

Frequently Asked

Questions

GENERAL:

📍 Warehouse Address:
2137 NW 79th Ave, Doral, FL 33122

We operate near Miami — a key strategic hub for trade with Latin America and the Caribbean.

🕘 Business Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)

We serve all Latin American countries and the Caribbean from our headquarters in Doral, Florida.

We offer secure and simple payment options, all in U.S. dollars (USD):

✅ Bank transfer
✅ Zelle
✅ Other agreed-upon business payment methods

Simply follow us on social media to keep up with updates, partnerships, promotions and more:

📌 Instagram: @navalto_
📌 Facebook: navalto.navalto#

 

No problem! Just reach out through our Contact page:

• Choose inquiry type: Other
• Subject line: Write the topic of your question

Our team will review your message and assist you as quickly as possible.

SOURCING:

📍 Warehouse Address:
2137 NW 79th Ave, Doral, FL 33122

We operate near Miami — a key strategic hub for trade with Latin America and the Caribbean.

🕘 Business Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)

We can source and ship almost anything that is legal and does not require special permits.
Common categories include: Technology, Home & Kitchen, Food & Groceries, Pets, Toys, Sports & Outdoors, Apparel, Automotive, Beauty & Health.

✅ We continue expanding into new categories.
🚫 We do not handle: hazardous materials, explosives, cash, restricted or illegal items.
⚠️ For shipments to Venezuela, drones are not permitted.

Simply contact us to request:

  • A price list, or
  • A specific quote for products in the category of your choice

After reviewing the list, you can submit a purchase order, and we will:

✅ Secure the inventory
✅ Process payment
✅ Prepare shipment
✅ Export via air or sea — as you prefer

 

We specialize in wholesale supply for resellers and businesses purchasing significant volumes.

📌  Minimum purchase requirements vary by product category.
These can be confirmed when requesting the product list.

We serve all Latin American countries and the Caribbean from our headquarters in Doral, Florida.

We offer secure and simple payment options, all in U.S. dollars (USD):

✅ Bank transfer
✅ Zelle
✅ Other agreed-upon business payment methods

Yes! Our sourcing team can recommend products based on:

  • Your target market
  • Category demand
  • Budget and purchase size

We’re here to help you grow smart and efficiently.

Simply follow us on social media to keep up with updates, partnerships, promotions and more:

📌 Instagram: @navalto_
📌 Facebook: navalto.navalto#

For any sourcing-related inquiries, please contact our team directly at:

📧 source@navalto.com
🇺🇸 ☎️ +1 (786) 614-1251

Alternatively, you can send us a message through the Contact page on our website, selecting “Sourcing” as the service option.

SHIPPING:

To get a precise quote, please contact us through the Contact page and select “Shipping” as your inquiry type.

Use one of the following subject lines depending on your preference:

  • Air Shipping Quote
  • Sea Shipping Quote
  • Shipping Quote (if you still don’t know the shipping type)

Please include:

  • Estimated number of products
  • Approximate weight
  • Dimensions (L x W x H)
  • Destination country and city

📧 info@navalto.com
🇺🇸☎️ +1 (786) 812-4932
🇻🇪☎️+58 (412) 365-9487

Yes — the minimum chargeable weight is 4 lbs.

You can ship packages weighing less than 4 lbs, but the cost will be equivalent to this minimum.

Shipping costs are always calculated based on the greater value between the actual weight and the volumetric weight of the package.

Air shipping costs are based on the greater value between the actual weight and the volumetric weight of your package.

This ensures that both the size and the weight of your shipment are accurately reflected in the total cost.

Before shipping by air, we recommend the following:

• Use high-quality packaging materials to ensure your items are protected from impacts during the flight.
• Check the airline and security regulations — some items may be restricted or prohibited.
• Verify the dimensions and weight of your shipment in advance to avoid unexpected costs.

These steps will help ensure a smoother, safer, and more efficient shipping process.

  • Air Shipping: Delivered in 3 to 5 business days
  • Sea Shipping: Delivered in 3 to 4 weeks

    Times may vary slightly depending on customs processing in the destination country.

Sea shipping is ideal when you need a more affordable option or when shipping large, heavy, or mixed types of cargo in the same container.

It’s also suitable for items that can’t be shipped by air — such as liquids, bulk goods, or certain hazardous materials.

With sea freight, volume and weight are less restrictive, making it a flexible and cost-effective choice.

Yes. We ship to Venezuela either:

• Door-to-door
• To a local postal office for pickup

To request a Free Locker, please contact our team through the contact form on our website — select “Shipping” as the service option in your message.
When submitting your request, make sure to include your first and last name, phone number, and email address.
Once we receive your details, our team will take care of the rest and assign your locker.

You can also visit the Services section of our website and click on “Shipping”, where you’ll find a request box specifically for obtaining your Free Locker.

(Note: Free Lockers are available for personal shipments only — not for resale purposes.)

✅ Yes — at no additional cost

Navalto will repackage your purchase to reduce the volume and shipping price.

For fragile items — such as products made of glass, electronics, or anything that contains liquids, powders, or materials that could spill — Navalto takes extra care during the repackaging process.

We reinforce packaging with additional protection and safety measures to ensure your shipment arrives securely and without damage.

Absolutely. We work with trusted logistics partners, secure handling processes, and customs compliance to ensure a safe and successful delivery every time.

We collaborate with long-standing partner shipping companies specialized in air and sea cargo.
These companies handle transportation while our team manages sourcing, packaging, and coordination — ensuring a seamless experience from the U.S. to your destination.

We also coordinate directly with well-known carriers such as DHL, FedEx, UPS, and USPS, ensuring reliable and secure handling throughout the shipping process.

You can easily track your shipment or calculate an estimated shipping cost directly from our Services → Shipping section.

There, you’ll find:

• A Shipping Cost Calculator — enter your shipment details for an instant estimate
• A Shipping Tracker — check the status of your package by providing the requested information

Both tools are available online 24/7 so you can stay informed and plan confidently.

We ship to all Latin American countries and the Caribbean from our headquarters in Doral, Florida.

We offer secure and simple payment options, all in U.S. dollars (USD):

✅ Bank transfer
✅ Zelle
✅ Other agreed-upon business payment methods

Yes — you can ship items you already bought from any U.S. store.
Simply send them to our warehouse and we’ll handle the export process for you.

📍 2137 NW 79th Ave, Doral, FL 33122

We operate near Miami — a key strategic hub for trade with Latin America and the Caribbean.

Yes — you can personally bring the products you purchased to our warehouse so we can review them, provide a quote, and even process payment to begin your shipment if you are ready.

📍 Warehouse Address:
2137 NW 79th Ave, Doral, FL 33122

🕘 Business Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)

For any shipping-related inquiries, please contact our team directly at:

📧 info@navalto.com
🇺🇸☎️ +1 (786) 812-4932
🇻🇪☎️+58 (412) 365-9487

Simply follow us on social media to keep up with updates, partnerships, promotions and more:

📌 Instagram: @navalto_
📌 Facebook: navalto.navalto#

EXPORTS:

📍 Warehouse Address:
2137 NW 79th Ave, Doral, FL 33122

We operate near Miami — a key strategic hub for trade with Latin America and the Caribbean.

🕘 Business Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)

We export to all Latin American countries and the Caribbean from our headquarters in Doral, Florida.

Yes. We manage export operations to Venezuela through authorized freight partners and logistics agents.
All shipments are coordinated to ensure proper customs handling and secure delivery to the destination country.

We offer secure and simple payment options, all in U.S. dollars (USD):

✅ Bank transfer
✅ Zelle
✅ Other agreed-upon business payment methods

We can export a wide variety of products that are legal and do not require special permits.
Common categories include: Technology, Home & Kitchen, Food & Groceries, Pets, Toys, Sports & Outdoors, Apparel, Automotive, Beauty & Health.

✅ We continue expanding into new categories.
🚫 We do not handle: hazardous materials, explosives, cash, restricted, or illegal items.
⚠️ For exports to Venezuela, drones are not permitted.

Please note: export eligibility may vary depending on the destination country and its local regulations or special permit requirements.

We offer sea and air freight options for exports from the U.S. to Latin America and the Caribbean.
Our team helps you choose the best method based on your cargo type, timeline, and budget to ensure a cost-effective and efficient delivery.

Transit times depend on the destination country and the chosen shipping method.

On average:

  • Air freight: 3–7 business days
  • Sea freight: 2–4 weeks

Our team will provide an estimated delivery time when your shipment is booked.

Yes. Our logistics team manages all required export documentation, customs procedures, and compliance checks, ensuring a smooth process from the U.S. to the destination country.

For export-related questions, you can reach our team at:

📧 export@navalto.com
🇺🇸 ☎️ +1 (786) 614-1251

You can also reach out via the Contact page on our website, selecting “Exports” as the service option.

Simply follow us on social media to keep up with updates, partnerships, promotions and more:

📌 Instagram: @navalto_
📌 Facebook: navalto.navalto#

Let’s get started

Connect with us and gain access to reliable sourcing, shipping, and export solutions!

Have questions about our sourcing, shipping, or export services?

We're here to help you find the best solutions for your business needs. Whether you want to request a quote, discuss a partnership, or simply learn more about how we operate, our team is ready to assist you.

We're committed to providing responsive, personalized support whenever you need it.